Shipping and returns

Shipping

Orders for physical Stepping Stones® sets are normally dispatched within 2–3 business days.

Shipping costs are calculated at checkout based on the delivery destination and will be shown before you complete your purchase.

Delivery times vary according to destination and the postal or courier service used. International deliveries may take longer and may be subject to customs processing in the destination country.

Any import duties, taxes or customs charges imposed by the destination country are the responsibility of the customer.

Change-of-mind returns

If you change your mind, please contact us within 14 days of receiving your order.

To be eligible for a change-of-mind return, the product must be unused, in its original condition and returned with its original packaging.

Customers are responsible for the cost of returning change-of-mind purchases. Once the returned item has been received and inspected, an eligible refund will be processed to the original payment method within 7 days. Original shipping charges are not refundable for change-of-mind returns.

Please contact us before returning an item so that we can provide return instructions.

Faulty, damaged or incorrect goods

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible and include a photograph where appropriate. We will work with you to arrange a replacement, refund or other appropriate remedy.

Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

Digital products

Because digital products are supplied electronically, change-of-mind returns are not available once the digital product has been supplied or accessed, except where required by Australian Consumer Law.

Contact

For questions about shipping, delivery or returns, please use the Contact page on our website.

The Stepping Stones System
Operated by Ibis Corporation Pty. Ltd.
Western Australia