Refund policy

Return and Refund Policy

We want you to be satisfied with your purchase from The Stepping Stones System.

Change-of-mind returns

For physical Stepping Stones® sets, you may request a change-of-mind return within 14 days of receiving your order.

To be eligible for a change-of-mind return, the product must be unused, in its original condition and returned with its original packaging.

Customers are responsible for the cost of returning change-of-mind purchases. Once the returned item has been received and inspected, an eligible refund will be processed to the original payment method.

Original shipping charges are not refundable for change-of-mind returns.

Faulty, damaged or incorrect goods

If your order arrives damaged, is faulty, or you receive an incorrect item, please contact us as soon as reasonably possible and provide details of the problem. We may request photographs to assist us in resolving the issue.

Where applicable, we will arrange a replacement, repair or refund in accordance with the Australian Consumer Law.

Nothing in this policy excludes or limits any rights or remedies you may have under the Australian Consumer Law.

Digital products

Due to the nature of digital products, purchases of downloadable ebooks and other digital content are generally not eligible for change-of-mind returns or refunds once access or download has been provided.

This does not affect any rights you may have under applicable consumer law where digital content is faulty, materially different from its description or otherwise fails to meet a statutory guarantee.

Refunds

Approved refunds will be made to the original payment method. Processing times may vary depending on your bank or payment provider.

How to request a return or refund

To request a return, refund or assistance with an order, please contact:

The Stepping Stones System
Operated by Ibis Corporation Pty. Ltd.
Western Australia
Email: peter@perthhillssanctuary.com.au