Shipping policy

Shipping Policy

Orders for physical Stepping Stones® sets are normally dispatched within 2–3 business days after an order has been accepted.

Shipping costs are calculated at checkout based on the delivery destination and will be shown before you complete your purchase.

Delivery times

Delivery times vary according to the destination and the postal or courier service used. Delivery estimates are provided as a guide and cannot be guaranteed.

International deliveries may take longer and may be subject to customs processing in the destination country.

International orders

International customers are responsible for any import duties, taxes, customs charges or other government charges imposed by the destination country.

Delivery address

Customers are responsible for providing a complete and accurate delivery address when placing an order. Please contact us as soon as possible if you discover an error in your delivery information.

Lost or delayed deliveries

If your order appears to be significantly delayed or lost in transit, please contact us so that we can investigate the delivery with the relevant postal or courier service.

Damaged goods

If your Stepping Stones® set arrives damaged, please contact us promptly and provide photographs of the damaged product and packaging where possible.

We will provide an appropriate remedy in accordance with our Return and Refund Policy and your rights under the Australian Consumer Law.

Digital products

No shipping charges apply to digital products such as ebooks. Digital products are delivered electronically.

Contact

The Stepping Stones System
Operated by Ibis Corporation Pty. Ltd.
Western Australia, Australia